Returns Policy

At the Alpaca Clothing Company you can shop with confidence. You can be rest assured that every effort is made to give the best description possible for all of our products, but we understand that sometimes an item isn’t what you expected and you will want to return it to us. CHRISTMAS RETURNS - You can obtain a refund for unsuitable Christmas gifts up to 14 days after Christmas..

You have 14 days to cancel your order with us, from the date of receiving the goods. You need to return your order in full and at your own cost, we suggest that you send your item by some form of recorded delivery and keep proof of posting. The product must be in a re-saleable condition, with all tags and labels attached. Please remember to inform us of the action you would like us to take on the returns note.
If there is a fault with the item we will reimburse your return postage. Telephone orders can be returned and exchanged for another product or size, an additional postage charge will be required for orders £50 and under. Any items bought on our website that need to be exchanged, please return to us for a refund and place a new order on line

Usually all refunds are completed within 3 days of receiving them. It may then take 3-5 working days for the funds to be credited into your account. During busy periods, please allow up to one week for your return to be processed.